Refund Policy

Last Updated: May 15, 2026

1. General Refund Policy

At True Business Review (TBR), we strive to provide high-quality baseball card trading insights and projections. Due to the digital nature of our services and immediate access to premium content upon subscription, we have the following refund policy:

2. Subscription Refunds

Monthly Subscriptions: No refunds are provided for partial months. If you cancel your subscription, you will retain access until the end of your current billing period.

Pro-rated Refunds: We do not offer pro-rated refunds for unused time on subscriptions.

Refund Policy: Due to the digital nature of our services and immediate access to premium content, subscription charges are generally non-refundable once processed.

Customers are responsible for managing and canceling their subscriptions prior to renewal dates.

Refund requests for accidental renewals or forgotten cancellations must be submitted within 48 hours of the charge date. Requests submitted after this period are not eligible for refund consideration.

3. Seasonal Content & Service Availability

TBR content, market analysis, and investment opportunities are tied to MLB The Show content cycles, roster updates, live events, and in-game market conditions.

During offseason periods or slower content cycles, content volume, market activity, update frequency, and investment opportunities may be reduced.

Active subscriptions remain recurring until canceled by the subscriber. Reduced activity during offseason periods does not qualify for refunds, partial refunds, account credits, or prorated billing adjustments.

Subscribers are responsible for canceling their memberships prior to renewal if they no longer wish to maintain access during offseason or lower-activity periods.

4. Exceptions

We may consider refund requests in the following exceptional circumstances:

  • Technical Issues: If our service experiences prolonged outages or technical failures that prevent access
  • Duplicate Charges: If you were accidentally charged multiple times for the same subscription
  • Unauthorized Transactions: If charges were made without your authorization

5. How to Request a Refund

To request a refund under exceptional circumstances:

  1. Contact us at [email protected] within 48 hours of the charge
  2. Provide your account email and transaction details
  3. Explain the reason for your refund request
  4. Include any relevant screenshots or evidence to support your claim
  5. Allow up to 5-7 business days for review and response

6. Cancellation Policy

You can cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • You will not be charged for subsequent billing periods
  • You will lose access to premium features at the end of your billing period
  • Your account data will be retained according to our Privacy Policy

7. Refund Processing

If a refund is approved:

  • Refunds will be processed to the original payment method
  • Processing time typically takes 5-10 business days
  • You will receive a confirmation email once the refund is issued
  • Your account may be downgraded or suspended upon refund issuance

8. Tier Downgrades

If you downgrade your membership tier (e.g., from MVP to Base), no refunds will be issued for the remaining time in your current billing period. The downgrade will take effect at the start of your next billing cycle.

9. Free Trial Policy

If applicable, free trial periods allow full access to premium features. To avoid being charged:

  • Cancel before the trial period ends
  • Trial cancellations do not qualify for refunds if converted to paid subscriptions

10. Contact Us

For questions about our refund policy or to request a refund, please contact us at:

Email: [email protected]